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Software Technical Support

Date:  19 Jun 2025
Location: 

Bangkok, TH

Responsibilities

  1. Provide consultation and resolve issues related to the company’s software for both internal users and external clients.

  2. Perform initial troubleshooting and coordinate with the development team for more complex issues.

  3. Create user manuals, training materials, or instructional videos for software features.

  4. Monitor and follow up on support tickets to ensure timely resolution.

  5. Deliver post-sales support and proactive service to enhance customer satisfaction.

**1. Technical Knowledge and Skills
**2. Personality and Attitude
**3. Communication Skills
**4. (Staff) Teamwork and Collaboration
**5. (Staff) Learning Agility

Qualifications

  1. Bachelor’s degree in Computer Science, Information Technology, or related fields.

  2. At least 1–2 years of experience in technical support or related roles (Fresh graduates with relevant skills are welcome).

  3. Knowledge of Windows OS, software installation, basic networking, and databases (SQL).

  4. Strong communication and customer service skills.

  5. Ability to solve problems effectively and work well under pressure.

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