MOI_Software Technical Support

Duties & Responsibilities/ Job Description

• Receive and respond to issues related to computer usage, software, and related equipment
• Analyze, assess, and resolve reported issues accurately and in a timely manner
• Follow up on issue resolution to ensure the problem is properly fixed and the user is satisfied
• Test software and computer equipment to identify the root cause of issues
• Provide on-site support when field technicians are unable to resolve problems
• Study and recommend new technologies to improve troubleshooting processes and prevent future issues
• Conduct training for customers and technical staff on system operations, including both hardware and software
• Provide consultation and troubleshooting support for software, hardware, and related systems
• Coordinate with the development team to resolve system-related issues
• Perform in-depth root cause analysis (RCA) for new or complex issues
• Provide suggestions to the development team regarding program enhancements to align with customer requirements
• Perform system testing as assigned

Qualification

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Information Systems, or related fields
• Basic knowledge of Hardware, Software, and Networking
• Ability to troubleshoot and resolve issues related to computers, software, and related equipment
• Experience in computer maintenance, card printer systems, or other specialized systems is an advantage
• Strong analytical and problem-solving skills
• Ability to assess issues and resolve them accurately and efficiently
• Willingness to learn new technologies and continuously improve work processes
• Good communication skills with the ability to explain technical issues to users in an easy-to-understand manner
• Strong service mindset and professional attitude when dealing with users